Motorist's Rights

As the owner of a motor vehicle damaged in an accident, you have the right to choose the auto body repair facility where you wish to have your vehicle repaired.

Before authorizing any repairs, report the damage to your insurance company or agent.

Make sure the auto body facility you choose will guarantee both the repair and refinish work.

At Hallmark Auto Body, all repair work is backed by a written guarantee. All paint work is backed by a BASF-Glasurit Warranty.

Look for signs indicating that repair technicians are fully certified.
Membership in trade associations(ASRA as an example)and the Better Business Bureau
indicates that the repair facility confirms to the highest repair standards.

A clean and friendly facility means you will be more comfortable in your dealings.

Ask for a tour of the repair shop to become familiar with the repair process.

Ask questions or ask to be shown parts of the process that you are unsure of.

After your vehicle has been repaired, inspect the vehicle with a staff member and voice any concerns or questions.