FAQ's
If the frame is damaged, can it be repaired properly?
Hallmark Auto Body uses a state-of-the-art measuring system and our highly skilled technicians to return your vehicle to its original factory specifications. If it is determined the frame section is bent beyond repair, that section can be replaced.
How long will the repairs take?
As soon as the estimate is written, we can tell you the anticipated length of time for repairs. If further damage is found after disassembly requiring additional parts and repair time, Hallmark Auto Body will contact you or your insurance company to advise of any additional repair time or costs.
How difficult is it to match my paint color?
Yes, it may be difficult. However, a high-quality facility will take the steps necessary to ensure your satisfaction with the match. The following is a brief description of how paint-matching works:
Your vehicle carries a paint code, printed on a label frequently located under the hood of your car. This code specifically identifies your car's color and is used by the repair shop to determine which paint-mixing formula should be used. This works fine if your vehicle is precisely the color specified by the paint code. In the actual vehicle production, however, there are often slight variations.
If your vehicle is not the exact color specified by the factory, the first step in paint matching is "tinting" or varying the amount of the components in the formula. Sometimes, a color match cannot be obtained by tinting alone. In these cases, blending techniques are used. The last little bit of variance is made invisible by painting portions of the vehicle adjacent to the repaired areas so that the color changes are unnoticeable. This can make the difference between a very good match and an invisible repair.
Proper paint-matching techniques require a high level of skill and sometimes a great deal of patience. At Hallmark, all our technicians are trained and certified by the paint manufacturers. Be sure you select a repair facility that will take the time to produce a match in the manufacturers color specification range and not be satisfied with merely good results.
Do I need an appointment for an estimate? How long will it take? Is there a cost?
Our estimates are free, and you may drop in for an estimate anytime during our hours of operation.
You are responsible for your deductible, if you have one, payable to Hallmark Auto Body at the completion of repairs. The insurance company is responsible for all repair expenses above your deductible. It costs you no more to choose the repair facility that provides the highest quality repairs.
Can I take my car to the repair shop of my choice?
Yes. Your policy will cover the reasonable cost of repairing your vehicle to its pre-accident condition no matter where you have repairs made.
Is the repair of my vehicle guaranteed?
Yes. Hallmark Auto Body guarantees all repairs on your vehicle against workmanship. Parts and material defects, if any, will be subject to the terms extended by the manufacturer.
